Our Commitment to You
We believe trust is built on openness and accountability. We are committed to being transparent in the way we operate, the decisions we make, and the impact we create. Our community deserves clear communication, responsible stewardship of resources, and honest dialogue at every step.
Our Annual Reports:
Our Commitment to Clients
Quality Improvement Plan
We are committed to delivering safe, client-centred programs and services to people living with dementia and their care partners. This commitment is reflected in our Quality Improvement Plan – a tool used to monitor and track our progress in achieving high priority outcomes
Privacy
Disclosing your information is important. With your consent, your Personal Health Information (PHI) will be disclosed to other community health service providers who are already offering you services or may in the future. Disclosing your PHI enables health service providers in our community to obtain up-to-date information to help coordinate health support and service planning for you.
Your PHI may be collected through your personal and social health history, and it can only be accessed by authorized staff who are involved in providing your health services. Your care providers must keep your information confidential and safe.
To learn more about how your personal health information is collected, used, and disclosed, please contact our Privacy Officer, at 1-800-565-4614 or send an email to privacy@alzda.ca If you have any issues or concerns about how your health information is being handled, you have the right to contact the Information & Privacy Commissioner of Ontario, at:
2 Bloor Street East, Suite 1400
Toronto, ON, M4W 1A8
Telephone: 416-326-3333 or, 1-800-387-0073
Website: http://www.ipc.on.ca
Accessibility
In fulfilling our mission, we always strive to provide our services in a way that respects the dignity and independence of people with disabilities. We are also committed to giving people with disabilities the same opportunity to access our services and receive the same benefit from the same services, in the same place and in a similar way as other customers.
Our Commitments to Accessibility
- To promote accessibility in accordance of the Accessibility for Ontarians with Disabilities Act.
- Have general policies, practices, and procedures about providing services to people with disabilities.
- Have developed, communicated, and enforced a policy and procedures for providing accessible customer service to people with disabilities.
- To make the policies available to the public upon request.
- Have policies, practices and procedures on service animals and support persons.
- To communicate when there is a temporary disruption of services or facilities.
Please tell us if you need special assistance to access our services.
For more information on our Accessibility for people with disabilities policies, procedures, and feedback process, contact Human Resources at 1-800-565-4614 or email hr@alzda.ca.
Our Commitment to Donors
We Are A Registered Charity
On any given day, donations to the Alzheimer Society of Brant, Haldimand Norfolk, Hamilton Halton & our Foundation help provide:
- Education, giving families an opportunity to learn about dementia, develop realistic expectations and plan for the future.
- Counselling, so people living with dementia and their care partners have a reliable trustworthy advocate to support them through their dementia experience.
- Support groups, so families know they are not alone in this journey.
- Wellness activities, to encourage healthy living practices including physical exercise, visual arts, music, and opportunities for social engagement.
In addition to the existence of our Society, there is also a charitable Foundation that helps raise funds for local programs and services. Our charitable registration numbers are:
Alzheimer Society of Brant, Haldimand Norfolk, Hamilton Halton
825692866 RR0001
Alzheimer Society Foundation of Brant Haldimand Norfolk, Hamilton Halton
89453 7984 RR0001
